RPM Telco

Privacy Policy 1

• Privacy Policy

Acceptable Use Policy 1

• Acceptable Use Policy

API Change Log 6

• RPM 22 - Sent: Feb 14, 2018
• RPM 21 - Sent: September 29, 2017
• No More Key Property - Sent: May 16th, 2017
• RPM 19 - Sent: April 17, 2017
• UserPasswordCheck - Sent: February 28, 2017

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Add Ons 7

• Schedule Based Preventative Maintenance
• Schedule Based Preventative Maintenance - Tool Calibration
• Schedule Based Preventative Maintenance - Pattern Examples
• Event Based Preventative Maintenance
• Status Aggregator

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RPM Platform Frequently Asked Questions 1

• RPM Platform Frequently Asked Questions

Solutions 8

• Authority List
• Email Integration
• View Downloads and Sorting in Excel
• Subscription Contact
• Access By Support

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App 3

• Offline Forms
• Supported/Not Supported Fields
• Navigating the App

Setup 1

• List Score Field

Monthly Commissions Duties 3

• Step-by-Step Monthly Commission Duties
• Import Commission Spreadsheets - Troubleshooting/Error Messages
• How do I check what I've imported this month so far? (View Imports)

RPM Telco Setup 4

• Step-by-Step Guide to Setting up RPM Telco
• Intro to Agencies and Agents
• Agents - Reps and Managers
• RPM 28 - Direct Rep Assignment Video

Did You Know 5

• What Is the Benefit of Using RPM Telco Processes vs. Spreadsheets?
• About the Multi Supplier Import Feature
• About the Commission Transfer Between Two RPM Subscribers
• About the Agency Group Manager
• Custom Subdomain

Troubleshooting FAQ 8

• My account is not paying (correct)
• I want to transfer an account from one agent to the other
• How do I check which users are enabled in my subscription?
• How do I trash a commission import?
• I Assigned my Assignment Code to the Incorrect Agent, what do I do?

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A - Z Glossary 1

• A - Z Glossary

Integration With Other Software 5

• API Information
• API (Setup)
• Sign In With Microsoft
• Lumen Macro Excel Tutorial
• Out of the Box (OTB) Process Breakdown

Commissions / General 177

• Add a Supplier
• Add Transfers
• Add Agency Manually
• Add Reps Manually
• Prepare Spreadsheets for Import

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Process Management / Dashboards / Widgets / Setup 172

• Process Management - How To
• Process Setup - Fields
• Dashboard Setup
• View Owner
• Widgets

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Users / Roles / Privileges / Groups 32

• Password Reset
• Enable or Disable a Staff User
• Enable or Disable an Agent User
• Adding a Staff User
• Setting up Role

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Tutorial Video Glossary 28

• Account Transfer
• Add a Staff User Video
• Add a Supplier Video
• Add an Account Group Video
• Add an Agency Video

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Help Understanding My Invoice 3

• Invoice - explained
• Who do I contact if I have a question about my invoice?
• RPM Telco Billing Explanation

Hosting FAQ 1

• Hosting FAQ

What's New 23

• What's New RPM 28
• What's New RPM 27
• What's New - RPM 26 Addition
• What's New RPM 26
• What's New - RPM Telco 25

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Unplanned Outages 42

• Telco Service Status
• June 22, 2021
• Feb 23, 2021
• Nov 20, 2019
• June 10, 2019

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What's New - Articles 4

• Supplier Custom Views
• Renaming "Rep ID" to "Assignment Code"
• Reorganized Display when Adding Columns to Commission Item Views
• View Edit History