If you are a sub-agent of an RPM Subscriber and you are experiencing logon difficulties, please contact your master agent or service provider subscriber for assistance.
If you are a staff user you need to contact the super user for a password reset.
Instructions for RPM subscribers
You can send a staff or agent user a password reset only when the email address is filled out for that user in the Info box.
Password reset for Staff: Top menu >> Users >> View staff user
Password reset for Agent: Top menu >> Reps >> View rep
Click Send a password reset.
The user will receive an email with a link in the body of the email as shown in the screenshot below.