Troubleshooting FAQ

My account is not paying (correct)
You noticed that the payout does not look right for an agent and you want to find out why.  Anytime you want to know exactly why an item is paying t...
Mon, 11 May, 2015 at 2:25 PM
I want to transfer an account from one agent to the other
Top menu >> Accounts >> View Account You can transfer an account from one rep to the other with this feature.  When you find that the ac...
Wed, 4 Oct, 2017 at 3:39 PM
How do I check which users are enabled in my subscription?
To verify which users are enabled in your subscription you can check a shared view or create a view .  IMPORTANT: 1. Any user that was ...
Tue, 1 Sep, 2015 at 2:08 PM
How do I trash a commission import?
Top menu >> Import data >> Trash some items You can use this if you find out you imported the incorrect commission data or if you import the...
Mon, 29 May, 2017 at 10:36 AM
I get an error when I import commission data, what do I do?
You are doing your commission imports and you get an error message preventing you from importing your data.  It is important you read the message an...
Mon, 11 May, 2015 at 2:27 PM
I assigned my Rep ID to the incorrect agent, what do I do?
When you detect that an incorrect agent is paid you have the option to (re) assign the Rep ID to the correct agent. You can also transfer the account i...
Mon, 13 Jun, 2016 at 4:08 PM
My referral is not paying (correct)
Top menu button >> Commissions >> Referral  In most cases when you notice that you referral has stopped working it is due to a conflict in yo...
Thu, 3 Mar, 2016 at 11:05 AM
Updating Firefox and Internet Explorer
RPM Telco's official policy: we only support the newest widely available version of Firefox, Internet Explorer, Safari and Chrome. Below instructio...
Thu, 8 Dec, 2016 at 11:32 AM
Removing Old Table Fields and Importing Old Table Data into New Tables
If you want to switch from Old Table Fields to New Table Fields while keeping the data your Old Table fields had this article will guide you through the ste...
Tue, 5 Sep, 2017 at 3:06 PM